Repairs

RBR supports all our products. Contact us immediately at  support@rbr-global.com or via the  RBR website if there are any issues with your instrument. Please have the model and the serial number of the unit ready. Our support team will work to resolve the issue remotely. In some cases, you may have to return your instrument to RBR for further servicing.  

There are no user-repairable parts of the instrument. Any attempt to repair without prior authorisation from RBR will void the warranty. Refer to the RBR warranty statement.

To return a product to RBR for an upgrade, repair, or calibration, please contact our support team to obtain a return merchandise authorisation code (RMA) and review the detailed shipping information on the RBR website.