RBR JIRA Quick start

Creating a new Jira issue

  • Click on the "Create" button at the top of the page. The “Create Issue” screen will appear.
  • Select the "Project" and "Issue type".
  • Fill in the "Summary".
  • Scroll down to the "Description" box. Fill out the description of the issue.
  • Click on the “Create” button. You have just created a Jira issue.

 


Adding a comment to a Jira issue

  • Find the issue in question, either via search or a link from your email.
  • Scroll to the bottom of the issue where you see the comment section.
  • Click on the comment button to show comments.
  • Add your comment in the box that appears.
  • Click on “Save”. You have just added a comment to a Jira issue.


How to reassign a Jira issue to another user

  • Open the issue in question either via search or a link from your email.
  • On the right-hand side of the page look for the assignee field.
  • Click on the current assignee.
  • Use the text box to search for the new assignee you wish to select. 


How to change the priority of a Jira

Sometimes it might be necessary to change the priority of an issue.

  • Open the issue in question either via search or a link from your email
  • Look for the priority field.
  • Click on the currently set priority.
  • Use the menu to select the new priority that the issue requires.


How to add images and reference them in comments

You can upload files of any kind, not just photos or images. There is a file size limitation of 100 MB. Here images are used as examples:

  • Open the issue in question either via search or a link from your email.

Option1:

  • Click “Attach” to find a locally stored image from your PC. Upon selecting the file, it will be uploaded immediately.
  • Once your image is uploaded you should see in listed in the attachments section.
  • Click the “Comments” button at the bottom of the page.
  • Enter a comment about the attached image, then click on the last button in the editor toolbar to show a dropdown menu list.
  • Select the paperclip option "Attachments on this issue", and select the attachment of interest, and click "Insert". The attachment will now show a thumbnail of it in your comment.

Option2:

  • Upload images via the comment editor by drag-and-drop. This will upload the image and immediately insert a thumbnail into the comment.

Option3:

  • Upload images via the comment editor by directly pasting them from the clipboard.


How to close a Jira

  • Open the issue in question either via search or a link from your email.
  • Along the top, you will see the current status (e.g. open).
  • Click on the current status, and a dropdown menu would show.
  • Select "Close" in the dropdown menu, and a window would pop up.
  • (optional) Add a comment.
  • Clicking “Close”. The popup window will close automatically, and the issue status will become "Closed".


Forgotten password

  • Don't panic
  • Click on "Can't log in?" at the bottom.
  • Put in your email address (this is your username) 
  • Click 'Send recovery link'
  • You will get a link to reset your password in your email.