RBR JIRA Quick start

Creating a new Jira issue

  • Click on the Create button along the top of the page. The “Create Issue” screen will appear.
  • Select the project and issue type.
  • Fill in the summary.
  • Scroll down to the description box. Fill out description of issue.
  • Click on the “Create” button. You have just created a Jira issue.

 

Adding a comment to a Jira issue

  • Find the issue in question, either via search or a link from your email.
  • Scroll to the bottom of the issue where you see the comment section.
  • Click on the comment button.
  • Add your comment in the box that appears.
  • Click on “Add”. You have just added a comment to a Jira issue.

How to reassign a Jira issue to another user

  • Open the issue in question either via search or a link from your email.
  • On the right-hand side of the page look for the assignee field.
  • Click the pencil beside the current assignee.
  • Use the text box to search for the new assignee you wish to select.
  • Click on the checkmark to confirm the new changes.


How to change the priority of a Jira

  • Sometimes it might be necessary to change the priority on a issue.
  • Open the issue in question either via search or a link from your email
  • Look for the priority field.
  • Click the pencil beside the currently set priority.
  • Use the menu to select the new priority that the issue requires.
  • Click the checkmark to confirm your changes.


How to add images and reference them in comments

  • Open the issue in question either via search or a link from your email.
  • Find the “Attachments” sections on the open issue (under the “Description”).
  • Click “browse” to find a locally stored image from your PC. Upon selecting the file, it will be uploaded immediately.
  • Once your image is uploaded you should see in listed in the attachments section.
  • Click the “Comment” button at the bottom of the page.
  • Enter a comment about the attached image, then click on the paperclip button in the editor toolbar.
  • Selecting your attachment from the dropdown menu will insert a link to the image and thumbnail of it in your comment.
  • You can also upload images via the comment editor by selecting “Browse” from the attachment menu. This will upload the image and immediately insert a link/thumbnail into the comment.
  • You can upload files of any kind, not just photos or images. There is a file size limitation of 100 MB.


How to close a Jira

  • Open the issue in question either via search or a link from your email.
  • Along the top you will see several buttons (“Edit”, “Comment”, “Assign”, etc.).
  • On the far right you will see “Close”.
  • Clicking “Close” will close out that specific issue.

Forgotten password

  • Don't panic
  • Click on 'Cant access your account'
  • Ensure 'password' is selected
  • Put in your email address (this is your username) 
  • Click 'Send'
  • You will get a link to reset your password in your email.